General

What are your prices?


I wish there was an easy answer to give you regarding pricing. However, with most of our edibles everything is custom and based off a few additional factors. Therefore, we will be more than happy to provide you a custom quote. It helps to provide the information below; 1. Photo Inspirations 2. Servings 3. Budget Visit our Inquiry link if you wish to learn more about pricing for your order.




Do you have a minimum purchase amount?


Yes, we have a purchase minimum of $165. When you order with SMS, expect to meet or exceed the minimum requirement. Why $165 you ask? Well, because we are a home baking business we typically don't have items through the week for people to come in and order. Therefore, we must meet our overhead quota which allows us to be selective with the orders we decide to book.




When should I order?


We always suggest booking right away once you have figured out your event date. Even if you are unsure of your theme, you can still place your retainer fee to secure the event date. We tend to fill our schedule up extremely fast and are limited to a certain amount each event week. So to answer this better, whether your event is a year away or a month away, it is never to soon to book.




Do you accept orders that are within 2 weeks or less?


Sometimes we do, it depends on the type of orders we have already booked. We certainly want to make sure our attention is foremost with our current orders, therefore we do not want to overbook which could potentially cause us to rush through orders. We like to take our time and make sure your order is perfect, so book in advance is my advice.




What if I need to change my date?


Get in contact with us right away and let us know the new date. We will try our best to accommodate you, however the new date may not be available and we will need to figure out a more suitable date for you that works for both parties.




Can you decline my order?


It is to my discretion whether I want to proceed with your order. It is certainly nothing personal, however it can depend on what is being ordered and the design. As an artist we like to challenge ourselves and create edible art pieces that we truly enjoy. Therefore, I may pass on an order and accept a different order from another client that may be more challenging to me as an artist. Sometimes it isn't about the money being paid, its more so I want to enjoy my job and be happy with what I am doing.




Can you make a cake that I found a picture of online?


In most cases, we are able to capture the essence of a cake, but not all cakes are created exactly the same way, and our artistry may differ from what you have seen in a picture. We encourage you to send us pictures of cakes you like so we can incorporate various themes to make your creation as unique as your event.




Are your cakes allergan free?


Our products may come in contact with milk, wheat, nuts, soy, and other allergens. It is your responsibility to notify your guests and hold us harmless to any allergic reaction. SMS products may contain inedible materials, such as plastic accessories, floral wire, wooden/plastic dowels, etc. We are not responsible for injury or illness due to the ingestion of said materials.




Why can I not order certain edibles from you and some from another vendor?


This can get very complicated and theres no fun answers here. Due to insurance that we must pay for each year pertaining to food licensing etc. SMS does not permit other vendors to mix with their sweets. To make this more clear, I am going to give you an example. VENDOR A provides the cake, VENDOR B provides the cupcakes. Everyone at your party ends up with food poisoning or is extremely ill. The client wants rectification for the issue, however, which VENDOR is at fault? So with that, when you choose to have an event think about getting all your stuff in once place to make it more simple on the Vendor. Not all vendors have these stipulations in place, but not all vendors follow food and safety guidelines as we do.




Do you offer classes?


Not at this time, but possibly in the future. You can catch handy little demo's on my Facebook and Instagram. Soon we will have a full site dedicated to new demo's and tutorials.




How can I contact you?


If you are looking to get a quote for a cake, the fastest way to do so is to use the Inquiry link. For all other questions or issues, you can use the Contact page. Sadly, since I work solo its harder for me to stop and answer the phone at all times. Email, text and messaging works best.




What are rush order fees?


We encourage you to place your orders as early as possible. However, we understand that time has a way of going into fast forward. If we can, we will hire extra staff in order to accommodate last minute orders and keep the ovens burning. Please take note that changes to your invoice placed after these deadlines are also considered rush order, especially cake flavors and major design changes.Days are counted on the calendar. Holidays and non business days are included. Please plan accordingly. If we are able to accept your order less than a week in advance, the following rush order fees will apply: 1 or 2 calendar days notice, add 30% 3 calendar days notice, add 25% 4 calendar days notice, add 20% 5 days notice, add 15% 6 days notice, add 10%




Am I able to stop in and buy a baked good?


Unfortunately not, I am not a storefront bakery.




Do you offer treat tables or other edibles besides cakes?


If you order a cake, I will be happy to accommodate any requests regarding treat tables. I am very flexible with the items I am able to create.





Ordering

Is there a retainer fee?


Yes, you can expect to pay a 50% deposit of the total amount on your order. For larger orders over a certain amount, we do try to work with you and break that percentage down a bit more, but again it does have to meet a certain amount. Retainers are non-refundable and non transferable. Please note, the retainer is to secure your date only. Your order is NOT complete until the balance is paid in full.




How long will I have to make my retainer fee?


Payments must be made within 2 days of receiving your invoice to secure your event date. Otherwise your order will be cancelled. Your order is not guaranteed as we book on a first come basis. If another client books first and our schedule becomes full, your order will be cancelled. This will apply even if you are still within your 2 days which is why we always suggest securing your event day right away. Unfortunately, we do not hold spots on our calendars without a payment.




How do we start the ordering process?


Click on the Inquiry link and submit the form in full. Give as much detail as possible in order to get the most accurate quote.




How long does it take to receive a quote?


We typically ask for 24 hours to reply, however we strive to provide faster responses. Sometimes emails may go to spam on either end. We always ask that you add our email to your address book (hello@sprinklemesilly.com) in order to make sure you receive our emails. If you do not receive a response within 24 hours, email us right away and let us know you sent an inquiry. Emails from you guys sometimes get lost in spam as well.




What happens once I receive the quote and I am ready to book?


Once we have established that you are OK with your quote, selected your flavors and gave us details regarding your order, we will create an invoice using the information you submitted on your inquiry.




Do I need to provide an image?


No, you don't need to provide any images. However, having an image helps us to understand your vision more. We do have the ability to create you something custom, but some clients do have a set design in mind. BUT you must note that we prefer not to copy images and instead would like to put our own spin on the design.




Do I have to submit the Terms & Conditions Form?


Absolutely. We will not proceed with your order unless you complete the form and submit it for our records. You will also receive a copy for your records as well. If you have already paid your retainer/payment, we reserve the right to refund and cancel your order if you do not submit the T&C.




Do you deliver?


Yes, we have a fee of $35 for delivery within 30 miles of our location in Cordova. Any additional mileage would incur fees. If you prefer delivery, let us know so we can make sure to add it to your order.




Why is the only communication options Text or Email?


I prefer to gather as much information from my clients prior to any phone call so I can be more accurate with quotes and/or information given. When having all pertintent information prior to calling it helps with being more efficient and precise.




What if I am unhappy with my order?


In the event you experience any issues with your order you must contact us within (1) day of the event. In these instances we will ask that the cake be returned so that we can sample and/or make any judgements necessary regarding your dissatisfaction. After 24 hours have lapsed, we will not entertain any issues there after. This clause does not guarantee or warrant a refund, we will simply take in to account and sympathize with your request and decide on the proper outcome. Our #1 priority is our customer satisfaction, therefore we will do everything we can to make sure we are fair. You must also take into account that every baker/store will be different and use different products. There should be no comparison to what you have previously had especially if it’s a product that we did not create.




What happens once everything has been submitted?


Your event is now booked with us and we will be in contact closer to your event date to ensure every detail is still accurate and you will receive additional information pertaining to pickup or delivery. You can also contact us freely and will be provided with our contact information on your invoice.




What if I need to cancel my order?


We do not refund in the event of a customer cancellation. However, we can credit your account for the paid amount which can be used on a future order. Keep in mind when you book we block off that date and will turn other orders down.




What if my cake gets damaged once I pickup or get my cake delivered?


Sprinkle Me Silly is NOT responsible for damage to any cake once it has left our premises or has been delivered. We do not have control of what happens to the cake after it’s out of our possession, whether it be forgoing our travel/driving warnings or wrongly holding/handling. Per delivery, once we leave it at the premises, we have no control over the environment whether it be to warm/hot, people moving or touching the cake and so forth. We fully document the condition and status of the cake and other edibles prior to leaving our possession. Our cakes are boxed securely and plastic wrapped for transport. They are fully doweled and stacked correctly per guidelines we follow. With proper care which has been fully outlined below, there should be no unforeseen issues. Any damage is solely the liability of the customer.




What happens if I am not on time to pickup my order?


All orders must be picked up by the date/time listed on your invoice unless we have previously discussed other arrangements. Not being on time can result in forfeiting your item(s) and forfeiture on the amount paid for the order. We often book pick-up and deliveries back to back so it’s very important to keep the time you schedule. We have implemented a $15 fee if 15 or more minutes late (without notice), it will automatically be charged to the CC that you initially use for your order. If you are late, you also may miss your pickup time and will need to rearrange a different time for pickup. We may be unable to wait for you to arrive due to a delivery timeline etc.




What happens if I need to cancel due to a pandemic and/or inclement weather?


We fully intend to continue with orders regardless of most situations. However, either party may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of either party, such as, but not limited to:
- A natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms or infestation); or
- War, Invasion, Act of Foreign Enemies, Embargo, or other Hostility (whether declared or not); or
- Any hazardous situation created outside the control of either party such as a riot, disorder, nuclear leak or explosion, or act or threat of terrorism.
In the event there is a cancellation due to a pandemic or inclement weather you will not receive a refund, instead you will receive a credit for the purchase amount to be used at a later date of your choosing.




What if my invoice has the wrong information?


It is your responsibility to read thoroughly through the invoice to check for any mistakes especially regarding the following; date of event, time of pickup or delivery, cake flavors, general information details which include, but not limited to NAMES and WORDING.




Can I make changes to my cake after I order?


You can make changes such as colors and other small requests a week before your delivery/pick up date. If you choose to change your theme altogether, we may not be able to accommodate those changes IF we have already purchased items for your order.





Payments and Refunds

How do I make a payment?


You will receive an email which has your customer portal. Your customer portal will be your link to your invoice. Once you access your invoice, you are given the option to pay directly via your customer portal using our secure credit card processor. We also have other options which are listed on the invoice such as, - Square Cashapp - Venmo - ApplePay - Pay directly via our website using the $ in the top right corner. You will need to have your invoice information ready. We do not accept checks.




Do you offer refunds?


If you cancel the order yourself - no We do NOT offer refunds on retainer fees or full payments. Once you place your order with us, you are reserving the date. If you choose to cancel, no refund will be permitted as we will be unable to recover lost funds from the reserved date. If you choose to continue with cancelling the order, we may give the option to transfer the balance to a future order.




Do you offer refunds if (YOU the cake decorator) will be unable to perform their duties?


Yes. Please know there are no backups or anyone that can continue with your order. In some instances, she may be able to refer you to someone else, however depending on the time constraints that may not be possible. Therefore, the owner or another representative will attempt to make connect within 12 days, but with some of the emergencies listed above, sometimes only 1-7 days is possible or less. With that said, a full refund will be issued as fast as possible. Lastly, the time frame of the refund may be anywhere from 1-2 weeks depending on the severity of the emergency and note, if you paid in increments they will be refunded in the order received and in those increments. Regardless, your funds will be returned as promptly as possible. When you order with SMS you are understanding that sometimes things happen that are not in our control, however we will make every attempt to make sure you are satisfied. As with any policy, if it is fault of the owner, the owner will refund you. There will be no additional monies added if this event occurs. We understand this can cause frustration and issues pertaining to your event especially if a cancellation on our part occurs last minute, however please understand when ordering from a home baker once again there are no backups and/or other options if your order is cancelled. When using SMS you fully are aware of this condition and acknowledge the risk.




How will I receive my refund?


If for any reason a refund IS permitted, refunds are returned how they were given. IE; if you pay with a credit card, it will be returned to the original card.




What happens if I don't pay my balance?


If your remaining payment has not been paid on the due date or 1 week/7 days prior to the event date, your order may be subject to cancellation and/or a late fee of 5% of the total order amount. This amount will automatically be charged to the original card in which you paid your retainer fee. We reserve the right to cancel your order if your balance is not paid by the due date. You will not receive your retainer fee or any monies paid.




What if I no longer have access to the Credit Card I paid my order with?


We are unable to refund payments to a different card. If you are no longer in possession of the card or the card has been cancelled and is no longer valid, it is your responsibility to let us know PRIOR to us refunding the amount. In the event of a return to a card that is not longer valid, it will be your responsibility to contact the card issuer to retrieve the funds. Once we issue the refund, we have no control of where the funds go, how long it may take or how you will receive them. If the funds are sent back to SMS, you must allow additional processing time for us to receive those funds so we may disburse them to you. Therefore, if you are paying with a credit card and a refund is due, it is imperative you let us know immediately that the card is invalid.




What happens if I decide to dispute my charge with my CC?


In the event a charge is disputed with your card holder, all correspondence along with your agreement will be submitted to acknowledge an order was placed. If for any reason the card holder returns to the money to the client, we will pursue legal action in which court cost and other fees will be applied.




What if an Event Planner is taking care of my order?


If someone is placing an order on your behalf or someone else, whomever is listed on the invoice will be the sole person responsible for the order and payment. If a payment is received by a cardholder that does not match the name listed on the invoice and the payment is later disputed, the person who placed the order will be held responsible for the order and the payment.





Cakes

Do your cakes freeze well?


Our cakes freeze beautifully if you secure and wrap properly. Freezing your cakes will actually make them super moist.




How long does a cake stay fresh?


As a general rule, our cakes stay fresh at room temperature up to one week.




Should I refrigerate my cake?


If you want to keep your cake cool, we recommend securely wrapping your cake to keep it fresh. Otherwise, leaving your cake in the refriderator, unwrapped seems to dry them out.





Do you sell sugar free cakes?


We do not sell sugar free cakes.




Do you ship cakes?


No, we do not ship cakes.




Are your cake decorations edible?


Yes, we generally create buttercream cakes with fondant decorations. Our fondant is made of marshmallow that can be removed if you prefer to not eat.




Do you make Styrofoam “dummy” cakes for display?


Yes, however we do not discount certain designs as some may still be technical.




What size cake do I need?


Check our serving guide listed under the Inquiry link. We can also assist with helping you choose your servings when you send us an Inquiry.




Do you put edible photos on cakes?


Yes, we have an "edible" printer in our studio that is designated for our edible prints only. We purchase the top of the line edible inks and papers.




Do you provide cake tastings and consultations?


We provide monthly cake box samples which can be purchased on the first Sunday of every calendar month. *Due to the pandemic, cake box samples are on hold until further notice.





Cake Pops

Are cake pops fully baked?


Yes! The cakes in our cake pops are fully baked prior to being made into cake balls. We achieve the super-moist (and super delicious!) consistency when frosting is added to the cake mixture, achieving a dough-like consistency. Our cake pops are 100% made by hand from start to finish in a 7-step process, the first of which starts with a fully-baked caked.




What size are cake pops?


Our cake pop are approximately 1.5 inches in diameter (about the size of a golf ball). They are just the right size for a satisfying dessert or treat, and they require no utensils to eat them.




Do your cake pops come wrapped?


Yes I wrap all cakes pops individually. I do get requests for unwrapped cake pops, however your cake pop will still come in a wrapper, just not tied.




Do you create custom cake pops?


Yes, pricing will be different from standard.




What flavors can I have for my cake pops?


You can have 1 flavor per dozen and only from the Mix & Match Cake Flavors menu.





Cake Flavors

How many flavors can I have per cake?


You are permitted to have 1 cake flavor per each tier you have chosen to purchase.




How many flavors can I have if I purchase cupcakes?


You can select 1 flavor per each dozen. If you wish to spilt the dozen into 2 flavors, additional fees would apply.




Other than whats listed, can you create custom flavors?


We have created a super large, fun menu for you to select from. However, if there is something you would like for us to customize flavor wise, feel free to ask and we will see if we can accommodate your request.





Heather Dean |  Memphis & Surrounding Areas | hello@sprinklemesilly.com

 

Copyright @ Sprinkle Me Silly 2019

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