Order Terms & Conditions

LAST UPDATED: March 9th, 2025
Heather Dean
Southaven, MS 38671
(901) 443-8913

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with https://www.sprinklemesilly.com website (our "Service") operated by Sprinkle Me Silly ("SMS", "us", "we", or "our").

Please read these Terms and Conditions carefully before using our services. Your access to and use of our Service is conditioned on your acceptance and compliance with these Terms. These Terms apply to all visitors, users, and customers who access or use our Service. By accessing, using our Service, or exchanging money with Sprinkle Me Silly (SMS), you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use our Service. Sprinkle Me Silly reserves the right to modify these Terms and Conditions at any time, without prior notice.

It is your responsibility to thoroughly review your invoice for any mistakes before confirming your order. Please check the following details carefully:
- Event date
- Pickup or delivery time
- Cake flavors
- General information details (including but not limited to names and wording)

Sprinkle Me Silly (SMS) will not be held responsible for any inaccuracies that were not corrected prior to receiving your order.

By placing an order, you acknowledge that you have reviewed and approved all details as listed on your invoice.

OUR GUARANTEE:
Sprinkle Me Silly is committed to providing professionally decorated desserts in a timely manner, as specified on the invoice or contract. We appreciate your business and are honored to be part of your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined in your order. If you are not satisfied with our product(s), please notify us within 24 hours. Once an order is accepted, refunds will not be considered.

ALLERGY DISCLAIMER:
Our cakes may contain or come into contact with common allergens, including but not limited to milk, eggs, wheat, soy, peanuts, tree nuts, and other potential allergens. While we take precautions to prevent cross-contamination, please be aware that our cakes are prepared in a facility that handles these allergens. Therefore, we cannot guarantee that our cakes are completely free from traces of allergens. If you have a severe allergy or dietary restriction, please exercise caution when consuming our products.

PAYMENTS:
All orders must be paid in full prior to your event date. We do not accept checks. Payment methods accepted include:
- Square Cash app ($PaySprinkleMeSilly)
- Apple Pay (901-484-4996)
- Venmo (@hdean82)
- Chime (hello@sprinklemesilly.com)

Orders will not be fulfilled without full payment. Failure to submit payment by the required deadline may result in order cancellation. To secure your order, payments must be made within 24 hours of receiving your invoice. Orders are not guaranteed until payment has been received. If payment is not made within this time-frame, your order will be canceled.

FULL PAYMENT REQUIREMENT
The full amount of the invoice must be paid upfront if:
- Your event is less than 2 weeks away.
- Your total order amount is $200 or less.

BOOKING DEPOSIT (if applicable):
A 50% retainer fee is required to reserve your event date. This retainer is non-refundable and non-transferable. Your booking is not confirmed until the retainer has been received. The remaining balance must be paid in full at least 7 days (1 week) prior to the event date to avoid cancellation.

LATE PAYMENTS:
At Sprinkle Me Silly, it is important to pay your remaining balance in full by the due date, which is 1 week (7 days) prior to your event date. If the balance is not paid on time, your order may be subject to cancellation. Please note that any payments already made, including the retainer fee, are non-refundable. For more information, please refer to our Refund Policy. We appreciate your understanding and cooperation to ensure a smooth transaction and timely delivery of your custom cake.

REFUNDS OR CANCELLATIONS:
At Sprinkle Me Silly, we take pride in preparing the best for our customers. When you place a pre-booked order with us, we reserve that date and may have to turn down other inquiries to accommodate you. Therefore, we do not offer refunds in the event of a cancellation. However, we reserve the right to extend a credit for the amount paid depending on the circumstance. This is solely at the desecration of Sprinkle Me Silly

REFUND METHOD POLICY:
In the rare event that a refund is permitted, it will be issued using the same payment method originally used. We do not issue refunds in alternative forms of payment.
For example:
- If you paid by Venmo the refund will be processed back to Venmo.

REFUNDS TO INVALID PAYMENT METHODS:
We are unable to refund payments to a different payment methods. If the payment method you used for payment is no longer available, has been canceled, or is no longer valid, it is your responsibility to notify us prior to the refund being issued. If a refund has been processed, you will need to contact your issuer to retrieve the funds. Once we issue a refund, we have no control over:
- Where the funds go
- How long the process takes
- How you will receive the refund

If the funds are returned to Sprinkle Me Silly, please allow additional processing time before we can disburse them back to you. If you are expecting a refund and have an invalid payment method, please inform us immediately to prevent delays.

PAYMENT DISPUTES:
In the event that a charge is disputed with your card issuer, all correspondence and this agreement will be submitted as proof that an order was placed and fulfilled. If the card issuer reverses the charge in favor of the client, Sprinkle Me Silly reserves the right to pursue legal action to recover the funds. This may include court costs, attorney fees, and any additional expenses incurred in the process. By placing an order with Sprinkle Me Silly, you acknowledge and agree to these terms.

REFUNDS IN THE EVENT OF AN EMERGENCY IE; Illness/Death/Bereavement:
Sprinkle Me Silly is a home-based bakery operated solely by Heather. In the rare event that Heather is unable to fulfill your order due to an unforeseen emergency, we have outlined our refund policy below:
*Notification – Heather or a representative will make every effort to contact you at least 12 days prior to your event. However, in urgent situations, notification may only be possible 1-7 days prior to your event.
*Refund Process – In such cases, a full refund will be issued. Please allow 1-2 weeks for processing, depending on the severity of the situation. Refunds will be issued as promptly as *No Additional Compensation – No further compensation or additional monies will be provided beyond the refund.

NON-PICKUP OR LATE PICKUP:
We reserve the right to cancel your order without a refund if it is not picked up at the date and time you selected when placing your order. Please note that we schedule pickups and deliveries back-to-back, so it is crucial to arrive on time to avoid scheduling conflicts.
- We do not hold orders past the scheduled pickup time.
- All orders must be picked up at the agreed-upon time listed on your invoice, unless prior arrangements have been made.
- Failure to arrive on time may result in forfeiture of your order and the total amount paid.

MOVING DATES:
At Sprinkle Me Silly, we understand that sometimes unforeseen events can occur, necessitating a change in your order date. If you need to change your date, we may consider a one-time date change at no additional cost. However, this is not guaranteed and is subject to availability. If your new requested date is unavailable, you will need to select another available date. Please note that we do not offer refunds for date changes. When you book with us, you are agreeing to these terms and conditions. We appreciate your understanding and cooperation.

CHANGES TO ORDER:
You can make changes to your order, such as altering colors or other small details, up to a week before your delivery or pick-up date. However, if you wish to change your entire theme or make significant changes, please note that we may not be able to accommodate those changes if we have already purchased or created specific items for your order. We recommend reaching out to us as soon as possible to discuss any adjustments to ensure we can meet your needs effectively.

EVENT PLANNERS OR OTHER REPRESENTATIVES:
If you are placing an order on behalf of a client or someone else, the individual listed on the invoice will be solely responsible for the order and payment. If a payment is made using a cardholder’s name that does not match the name on the invoice and the payment is later disputed, you will be held responsible for the full payment of the order. By placing an order, you acknowledge and agree to these terms.

PICK-UP AND DELIVERY WAIVER:
At Sprinkle Me Silly, we take great pride in the quality and presentation of our cakes and treats. However, we are not responsible for any damage that occurs after the order has been picked up or delivered.
Once the cake or treats leave our premises or are handed over at the specified delivery location, our responsibility ends. We cannot control factors such as:
-Failure to follow our travel and handling guidelines
-Improper storage or mishandling by the recipient

To ensure your order remains in perfect condition, we strongly advise following our provided handling and transportation instructions.

WEDDING DELIVERIES:
For wedding cakes, delivery is required and will be handled exclusively by us. Due to the nature of our cakes especially those made with buttercream and specific ingredients wedding cakes will be delivered 1 hour prior to your reception. See our PICK-UP AND DELIVERY WAIVER.

CARE INSTRUCTIONS:
Custom cakes require special care, so please follow these precautions to ensure your order remains in perfect condition:
- Transporting Your Cake:
Cakes are made with ingredients that can melt in heat—never leave them in direct sunlight or inside a vehicle for an extended period. Plan ahead to secure a flat, stable surface for transport. A towel or blanket in the front seat can help level the area. DO NOT allow cakes to slant. All transportation requirements (levels, straps, etc.) are your responsibility. Cakes should be transported in a cool, flat area with plenty of space. Avoid running errands while transporting your cake—go straight to your destination to prevent damage.
- Drive carefully:
Maintain a slow and steady pace
Watch for bumps and potholes
Take turns slowly
- Storage & Serving Guidelines:
Our items are kept cool (either at 65°F or in the refrigerator) before pickup/delivery. If your cake gets too warm, it may lose its shape.Your cake will come boxed and fully wrapped—keep it cool and refrigerated until 1 hour prior to serving. Cakes with multiple tiers may have internal dowels for support—please use caution when cutting. To minimize condensation, allow your cake to come to room temperature while still boxed and wrapped.
- Cupcakes should not be unboxed until ready to serve to prevent drying out.
*OUR CAKES HAVE DOWELS, DO NOT FACE SMASH INTO CAKES*

HOT WEATHER CONDITIONS:
Once your edible items are in your possession, you are fully liable for their care and condition.
Heat & Temperature Guidelines:
- Keep all edible items out of heat, as exposure can cause melting, collapsing, or distortion.
- During hot weather, store cakes and treats in a cool environment until 30 minutes prior to serving.
- Condensation ("cake sweating") may occur when moving from a cool to a warm environment. This is normal and will not cause damage once dried.

INCLEMENT WEATHER AND EVENTS:
At Sprinkle Me Silly, we are committed to fulfilling orders under most circumstances. However, either party may be excused from further performance obligations in the event of an unforeseen disastrous occurrence beyond anyone’s control, including but not limited to:
- Natural Disasters – Fires, explosions, earthquakes, hurricanes, flooding, storms, or infestations.
- Acts of War or Hostility – War, invasion, embargo, acts of foreign enemies, or any form of declared or undeclared hostility.
- Hazardous Situations – Riots, civil disorder, nuclear incidents, acts or threats of terrorism, or any other dangerous events beyond our control.

In the event of a pandemic-related cancellation or severe inclement weather, no refunds will be issued. Instead, you will receive a credit for the full purchase amount, which can be applied to a future order.

ARTISTIC RELEASE:
Style & Expectations - By booking with Sprinkle Me Silly, the Client acknowledges that they have reviewed our previous work and expect our services to be performed in a similar style and manner unless explicitly stated otherwise in this Agreement.
Consistency & Artistic Judgment - While reasonable efforts will be made to align with the Client’s vision, the Client understands and agrees that:
- Each event and order is unique, tailored to different tastes, budgets, and needs.
- Cake decorating is a subjective art, and Sprinkle Me Silly has a distinct vision, evolving style, and techniques.
- We will use our artistic judgment when designing and creating cakes, which may not always strictly adhere to specific Client requests.
- While we aim to incorporate reasonable Client suggestions, final artistic discretion remains with Sprinkle Me Silly.

DISSATISFACTION:
At Sprinkle Me Silly, your satisfaction is our priority. If you encounter any problems with your order, it is crucial that you contact us within 24 hours of your event. After this time-frame has passed, we will not be able to address any concerns. In certain cases, we may request that the cake be returned for inspection to assess the issue. We will carefully review your concerns to ensure that we provide the best possible solution. Please reach out to us promptly to facilitate a swift resolution.

FEEDBACK AND CONCERNS:
We take pride in our work and strive to provide excellent service. If, for any reason, you are not satisfied with your order, we encourage you to contact us directly within 24 hours of your event so we can address your concerns.

We appreciate honest feedback and are committed to resolving any issues professionally. If you have any concerns, please give us the opportunity to make things right before sharing your experience publicly. We value your business and aim to ensure every customer is satisfied.

CONTRACT CONFIRMATION AND PAYMENT AGREEMENT:
This Receipt of Payment ("Contract") is effective upon receipt of your initial payment. By making a payment, you confirm your acceptance of Sprinkle Me Silly’s Order Terms & Conditions, which serve as the contractual agreement between Sprinkle Me Silly (a home bakery based in Southaven, MS) and you ("Customer") as outlined on your invoice.

Sprinkle Me Silly, a Southaven, MS home baker, having its principal place of business at 8928 Shellflower Dr. Southaven, MS 38671, hereinafter referred to as the "Recipient,"
and the customer name as outlined in the Event Details as "Customer", hereinafter referred to as the "Payer."

WHEREAS, the Payer has made a payment to the Recipient for the provision of Services as outlined in the invoice dated in the Event Details. NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein, the Recipient and the Payer agree as follows:

Payment & Contract Terms:
-Your payment confirms your order and constitutes a binding contract for services to be rendered on your behalf.
- Any communication via email, online, or text indicating intent to purchase will be archived as confirmation of your order.
- Once a payment is received, you are responsible for the full purchase amount, regardless of circumstances, unless Sprinkle Me Silly fails to fulfill the order as outlined in the invoice.
- Failure to fulfill the order on our part will result in appropriate resolution as per our Order Terms & Conditions.
- In the event of a dispute, both parties agree to resolve the matter in accordance with the Order Terms & Conditions. If necessary, legal action may be pursued, including collection of the invoice balance and any applicable attorney fees.

This contract protects both you, the Client, and Sprinkle Me Silly by ensuring clear expectations regarding payment, services, and responsibilities.

ENTIRE AGREEMENT CLAUSE:
This order represents the complete and final agreement between the parties, superseding all prior discussions, negotiations, or agreements, whether written or oral, related to the specified payment.